REFUNDS &
RETURNS.
We want you to get what you ordered and know what to expect if something goes wrong. This policy explains returns, damaged or incorrect orders, pre-orders, collectibles, limited releases, and refunds.
STANDARD RETURNS
Unless a product listing states otherwise, eligible standard in-stock merchandise may be returned within 14 calendar days after confirmed delivery.
To qualify for a standard return, the merchandise must meet the condition requirements below and must not fall into one of the excluded or final-sale categories described in this Policy.
A return request made after the 14-day period may be declined.
RETURN CONDITION
Eligible merchandise must generally be:
- Unused and unaltered;
- Unopened when the item was sold as sealed merchandise;
- In substantially the same condition in which it was delivered;
- Complete with original packaging, inserts, accessories, and included items; and
- Accompanied by proof of purchase or information that allows us to verify the order.
We may reduce or deny a refund for merchandise returned used, opened, incomplete, damaged after delivery, altered, missing packaging, or otherwise not in returnable condition, except where applicable law requires a different result.
HOW TO START A RETURN
Contact Dark Metal Designs before sending merchandise back. Include your order number, the item you want to return, and the reason for the return.
We may provide return instructions, a return address, photographs or information we need, and any applicable return authorization.
RETURN SHIPPING
For an eligible return caused by a change of mind, duplicate purchase, buyer preference, or other reason that is not our error, the customer is responsible for return shipping costs.
We recommend using a tracked shipping method and packaging the merchandise carefully. Dark Metal Designs is not responsible for a return shipment that is lost or damaged before we receive it.
If we sent the wrong item or the merchandise arrived materially damaged or defective, we will provide an appropriate resolution and will not require you to bear reasonable return-shipping costs for our error.
Original shipping charges are generally non-refundable for change-of-mind returns. Where the return results from our error, a damaged shipment, a canceled unshipped order, or another circumstance requiring a full refund, shipping charges will be handled as required by the situation and applicable law.
REFUND PROCESSING
After an authorized return is received, we will inspect it and determine whether it meets the requirements of this Policy.
Approved refunds are generally issued to the original payment method. Processing time after approval may vary by payment provider or financial institution.
Where a refund is legally required within a particular timeframe, we will process it according to the applicable requirement.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives. If an item is materially damaged in transit, materially defective, or different from what you ordered, contact us within 7 calendar days of delivery.
Include your order number and clear photographs of:
- The item;
- The damage or problem;
- The product packaging; and
- The shipping carton when shipping damage is involved.
Depending on the circumstances and available inventory, we may offer a replacement, exchange, partial refund, full refund, or another appropriate resolution.
The 7-day reporting request helps us document carrier and supplier issues promptly. It does not eliminate any non-waivable legal rights you may have.
COLLECTIBLES & PACKAGING CONDITION
Many Dark Metal products are collectibles. Factory packaging can sometimes contain minor manufacturing, shipping, shelf, or handling imperfections.
Unless a listing specifically promises mint, collector-grade, or other defined packaging condition, minor card wear, soft corners, small blister imperfections, light surface marks, label placement differences, or ordinary manufacturer packaging variation may not be considered a product defect.
We will still review legitimate damage concerns individually, particularly when an item arrives with significant shipping damage or materially different condition from the listing.
SEALED CASES, BLIND ITEMS, ASSORTMENTS & CHASES
Opened sealed cases, blind products, mystery items, randomized assortments, and similar products are generally not returnable once opened.
This protects the integrity of products where the contents, chase status, assortment, or random variant cannot be verified after opening.
A product may not be returned simply because:
- It did not contain a chase or rare variant;
- The assortment was not the buyer's preferred assortment;
- A random or blind item was not the version the buyer wanted; or
- The resale or collector value was lower than expected.
If a sealed case is returned unopened and otherwise qualifies under the standard return policy, it may be eligible for return unless the listing identifies it as final sale.
PRE-ORDERS
Pre-orders reserve future inventory and are subject to the pre-order terms described in our Terms & Conditions and any additional terms shown on the product page.
Unless otherwise stated, payment is collected when the pre-order is placed.
Once inventory has been committed to a customer order, customer-requested pre-order cancellations may be declined. If we choose to accept a cancellation and the cancellation fee is permitted by law, a 20% cancellation fee may apply to cover committed inventory, processing, payment, and administrative costs.
If a manufacturer, distributor, or supplier is unable to provide the ordered merchandise, the affected unfulfilled portion will be canceled and refunded.
If we cannot ship within the promised or legally applicable timeframe, we will provide delay, cancellation, consent, and refund options as required by applicable law.
CUSTOM, PERSONALIZED & MADE-TO-ORDER ITEMS
Products created specifically for an individual customer — including personalized pieces, custom artwork, custom sizing, commissioned products, or other made-to-order merchandise — are generally final sale once production has started.
Custom items remain eligible for an appropriate remedy if they arrive materially damaged, materially defective, or materially different from the approved order specifications.
Standard Dark Metal art prints or metal prints that are produced as regular stock or standard drops are not automatically considered custom merely because they are produced in small quantities. The applicable product listing will determine whether a particular release is final sale.
FINAL SALE & NON-RETURNABLE ITEMS
The following items may be identified as final sale or non-returnable:
- Opened sealed cases, blind products, and randomized assortments;
- Personalized, custom, commissioned, or made-to-order merchandise after production begins;
- Products specifically marked “Final Sale” or “No Returns”;
- Clearance or deeply discounted merchandise when the listing states it is final sale;
- Digital products after delivery or access where permitted by law;
- Used, altered, or customer-damaged merchandise; and
- Other products that cannot reasonably be resold after opening for hygiene, licensing, authenticity, collectible-integrity, or similar reasons where disclosed.
A final-sale designation does not eliminate rights that cannot legally be waived for merchandise that is materially defective, damaged, misrepresented, or otherwise covered by applicable consumer law.
EVENT REGISTRATIONS, VENDOR FEES & TICKETS
Event registrations, admission tickets, vendor spaces, table fees, sponsorships, and related event purchases may have separate cancellation and refund terms.
The event-specific policy shown during registration or purchase controls when it differs from this general merchandise return policy.
DELIVERY, REFUSED PACKAGES & ADDRESS ISSUES
Customers are responsible for providing an accurate and deliverable shipping address.
If a shipment is returned because of an incorrect address, refusal, failure to claim the package, or another customer-caused delivery issue, additional shipping charges may apply before reshipment.
Original shipping costs may be deducted from an otherwise eligible refund where the failed delivery was not caused by Dark Metal Designs, subject to applicable law.
If tracking shows a shipment as delivered but you cannot locate it, contact the carrier and Dark Metal Designs promptly so the situation can be reviewed.
EXCHANGES
Exchanges depend on available inventory and may not be possible for limited releases, sold-out collectibles, chases, or one-off items.
In some cases, the fastest way to obtain a different item may be to complete an eligible return and place a new order.
PAYMENT DISPUTES & CHARGEBACKS
If there is a problem with an order, we ask that you contact us first so we have an opportunity to review and resolve it.
Nothing in this Policy prevents a customer from exercising legitimate rights with a card issuer, payment provider, or consumer-protection agency. Fraudulent or knowingly false payment disputes may be contested using order, communication, shipping, and delivery records.
CONSUMER RIGHTS
This Policy is intended to clearly disclose our return and refund practices. It does not waive any right or remedy that cannot legally be waived.
Where federal, state, or other applicable law requires a different result — including a refund, replacement, cancellation right, delay notice, or other remedy — the applicable law controls.
CHANGES TO THIS POLICY
We may update this Refunds & Returns Policy as our products, fulfillment methods, events, or business practices change.
The effective date shown at the top identifies the current version. The policy applicable to a transaction will be determined by the terms presented when the transaction occurred, together with any non-waivable legal requirements.
CONTACT US
To request a return, report an order problem, or ask a question about this Policy, contact Dark Metal Designs and include your order number whenever possible.
This Policy should be read together with our Terms & Conditions and Privacy Policy.